Ordering Process
With competitive cost control, rapid production and delivery, rigorous testing, and reliable quality assurance, Changke Connect provides you with the most cost-effective products and services.
Step 1 – Ordering Information
Customers can contact our sales staff via phone, email, or business information platformfuture
Step 2 – Information Confirmation
After receiving customer order information, our sales staff will verify customer details and confirm product specifications, unit price, delivery date, shipping method, payment terms, etc. If special packaging is required, it must be confirmed by both parties before implementation.
Step 3 – Purchase and Sale Contract
After information confirmation, our sales staff will prepare a "Product Purchase and Sale Contract" for the customer to confirm and sign. In case of stock shortages, the salesperson will contact the customer to discuss replacement or rescheduling when stock becomes available. The transaction officially takes effect after the contract is signed.
Step 4 – Payment/Receipt Confirmation
After both parties sign the purchase and sale contract, the customer will make payment through the company's designated payment channel.
Step 5 – Shipping Arrangement
After confirming receipt of payment from the customer, our company will arrange shipment according to the delivery date agreed upon by the salesperson and the customer and will be responsible for tracking the shipment.
After-sales Service
Product Problem
Our after-sales team will analyze and evaluate the problem and investigate the cause as quickly as possible.
Contact email: ckywa@szcklt.com
Contact Us
Please contact our sales representative promptly to explain the specific product issue so that we can resolve your problem quickly.
Internal Analysis and Processing
Our after-sales team will analyze and evaluate issues, investigate and evaluate the reasons as quickly as possible
Propose a solution
Our sales representative will contact you to negotiate and propose corresponding solutions
Repair, exchange/return
You can return the defective products to our company by mail or bring them directly to our booth for exhibition. Please be sure to attach the return and exchange form when mailing
After-sales service completed
Thank you for your cooperation
Download Center
Product Manual Download
Get in Touch
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Email: cksale2@szcklt.com
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Whatsapp:0086-13580853213
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Mob.:0086-13580853213
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Website: www.szcklt.com